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Payment Recovery Specialist

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We’re seeking a proven Collections Specialist with 3+ years of experience in collections (2+ years in a 3rd-party agency preferred). If you have the skills to manage a portfolio of accounts, navigate compliance standards, and consistently hit targets — this role is for you.

Description:

We’re seeking a proven Collections Specialist with 3+ years of experience in collections (2+ years in a 3rd-party agency preferred). If you have the skills to manage a portfolio of accounts, navigate compliance standards, and consistently hit targets — this role is for you.

About the Role:

Negotiate & Resolve: Conduct inbound and outbound calls to establish payment arrangements and resolve accounts.

Portfolio Management: Handle diverse client accounts with accuracy and efficiency.

Compliance First: Work within FDCPA and CFPB regulations at all times.

Performance Driven: Meet and exceed daily, weekly, and monthly goals.

Schedule:

Mon–Thu: Two days 8:00 AM–5:00 PM | Two days 10:00 AM–7:00 PM

Every Other Friday: 8:00 AM–4:30 PM

Every Other Saturday (post–Labor Day only): 8:00 AM–12:00 PM

What you'll do:

• Receive payments and post amounts paid to customer accounts.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Record information about financial status of customers and status of collection efforts.
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
• Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
• Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
• Answer customer questions regarding problems with their accounts.

Education: No formal education required.

Experience: 36 months

Experience: Minimum of 3 years in collections (agency preferred)., Expertise: Strong negotiation skills, persistence, and decision-making ability., Professionalism: Excellent verbal/written communication and phone presence., Dependability: Reliable transportation and consistent attendance.

Physical:

• Repetitive Motion

Post ID: SPA-3PC-30957188
Post Date: 2026-09-04
Post Expires: 2026-10-04

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